* Toilet leak
* Dishwasher leak
* Washing machine leak
* Water supply line leak
* Water line broke
* Water line failed
You get the idea. None of the above are precise enough for analysis. It is important to know, for example, in a toilet leak, if the toilet overflowed, the water supply tank overflowed, the water supply line broke at the coupling nut, the water supply line broke mid-line, etc. Or, if it is an appliance, can you see where and how the water escaped from the appliance, or, was it from the inside?
1. Request information from the property adjuster or assured precise information on the manner of the leak and where the water came from.
2. Obtain information on the installation of the appliance associated with the leak, such as age, who installed, if any repair work had been done and if so, by whom, who discovered the leak and what they saw, and the present location of the appliance and if it is changed from the time the leak was discovered. Also request any photographs of the appliance and water line, as well as any documentation from the seller, the installation and any repairs.
3. Identify possible defendants, such as the manufacturer of the appliance, the manufacturer of the water line, and perhaps the installer of the appliance.
Identify the mechanism of failure, such as over tightening, stress corrosion cracking, mis-installation, misuse by our assured, and faulty design or manufacture of a part in the appliance. (Refer to earlier SubroFlash regarding stress corrosion cracking, and determining why a product failed.)